Broadband
Can I upgrade from ISDN?
If you request ADSL through Corpex, we can place a single order with BT to request the conversion of the ISDN line to analogue and subsequent activation of ADSL. Conversion of BT ISDN2 and BT Home/Business Highway, to BT IPStream Home/Office is done by an engineer with a 10-day lead time. This is currently charged at £27.99 by BT and may be subject to changes.
Should the conversion fail for technical reasons, the engineer converts the line back to the original service and all associated charges are cancelled. Customers who choose to manage a conversion independently of this process are responsible for all costs incurred, due to the conversion and any subsequent costs of re-instating the original BT ISDN2/Highway service if the conversion is unsuccessful (i.e. the converted PSTN line will not support a DSL service).
What are the call charges?
There are no call charges at all for ADSL, just a quarterly or annual subscription payable to Corpex.
Will I still need to pay for my phone rental?
Yes. To subscribe to Corpex ADSL service, you must have a BT telephone line and account. Normal phone rental fees will apply for your voice calls. All VOICE calls and associated charges will be charged by BT as normal.
Is there a minimum period contract?
There is a minimum period of twelve (12) months on the ADSL service. If the contract is cancelled before the twelve (12) months are completed, the customer will be charged for the remaining term of the minimum period.
What if I modify/cancel my contract with BT?
Any cancellation or alteration of the BT contract for the telephone line on which the ADSL service is installed (installation line) may cause BT to disconnect the installation line and/or modify the contract number associated with the installation line. As a result of this, BT would automatically cease the ADSL service on the installation line and your ADSL Service provided by Corpex would terminate. If this happens before completion of the minimum period contract, you would be charged for the remaining term of the minimum period (twelve (12) months).
What happens if I move house?
ADSL is not transferable. If you move house before the end of the contract, you will be charged for the service up to the end of the minimum period (twelve (12) months). If you wish to reapply for ADSL in the new location, this is subject to availability at the new address and you will need to resubmit a new order and enter a new minimum period contract. A relocation charge of £50 + Vat applies.
Can I migrate from standard ADSL to Wires-only?
You can transfer from engineer-install ADSL to the equivalent self-install version once you have fulfilled the twelve (12) month minimum contract period on the engineer-install service. You need to contact Corpex in order to request the transfer. The subscription fee associated with the self-install package will apply from the next billing date onwards.
How much does it cost?
Prices start at £29.99 Inc VAT per month for the USB package Corpex Solo Self Install. A one-off installation fee also applies.
What is the activation procedure?
You need to fill in the Enquiries Form available here, or contact one of our consultants to place an order. Once we have received payment and confirmation of the order, we will start the activation procedure for ASDL.
In the first instance a remote line check is performed by BT. A number of tests will be performed on the line covering such things as line quality and distance from the exchange.
If successful, an activation date is assigned to your order and a Corpex engineer will carry out the necessary work at the exchange to enable ADSL on your phone line.
You will be notified of the activation date. Once the activation has taken place you will need to plug in your micro-filter(s), modem/router and configure your PC accordingly. There is a lead-time of about seven (7) working days between the placement of the order and the activation of the service.
How will I know the line has been ADSL enabled?
Once the necessary work has been completed at the exchange, Corpex will notify you using the contact details supplied during the ordering process.
What are the Minimum Systems Requirements for ADSL Self Install? - PC
Pentium 200Mhz or more 32Mb of RAM
16 bit Sound card
4 speed CD Rom
Display capable of 800x600 at 256 colours
150Mb free Hard disk space
Windows 98, 98SE, Me, 2000 Pro or XP
USB Port for the consumer product
Ethernet card for the business product
What are the Minimum Systems Requirements for ADSL Self Install? - Mac
Power PC 601 or equivalent 200Mhz
16 bit Sound card
2 speed CD Rom
Video driver/display 800x600 at 256 colours
100Mb free hard disk space
Mac OS 8.6 or higher
USB Port for the consumer product
Ethernet card for the business product
I have a problem with my ADSL, who should I contact?
For any ADSL technical problems and enquiries you can contact Corpex Technical Support - telephone 0844 251 1988 (9am – 5.30pm) or email service@corpex.com
If the problem lies with BT either department will escalate it as a fault and Corpex will liaise with BT on your behalf until the problem is resolved.
